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01686 688948

Privacy Policy

This privacy policy sets out how Motor Control Warehouse uses and protects any information that you give Motor Control Warehouse when you use this website. Motor Control Warehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policysets out the basis on which any personal data we collect from you will be processed by us. It includes data that we hold electronically and in paper files.

Motor Control Warehouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. How and why we process personal data

We will process data to deliver the services Motor Control Warehouse are contracted to provide to you; to supply submitted orders via our website, via telephone or email request or at a networking event.

We confirm, when processing data on your behalf, that we will comply with the provisions of all relevant data protection legislation and regulation.

We do not sell, rent or lease any of the personal information collected from you to third parties. We do not collect or disclose any personal information such as race, religion, or political affiliations (In the event that we become aware of any), without your explicit consent.

What personal information we collect

The personal information that we collect will vary depending on which product or service we deliver. These may include (though the list is not exhaustive):

  • Personal identifiable information (Names, email address, postal and delivery addresses and telephone numbers)
  • Demographic information such as postcode, preferences and interests if any surveys or offers are undertaken
  • Financial information for payments
  • IP Addresses, For the exhaustive list of cookies that we collect, see the List of cookies we collect section.

Where we collect personal information from
  • Through formal engagement (including telephone calls and email) to provide professional services
  • Via our website (General enquiries; newsletter sign ups; questionnaires or surveys; submission of a job application)
  • At Marketing/networking or recruitment events (event feedback/surveys; prize draws)

Lawful bases for processing data

The lawful bases for the processing of customer data, falls under the category of Contract as set out under Article 6(1)(b) lawful basis for processing paragraphs in the General Data Protection Regulation (GDPR): “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”

Where no formal engagement exists, the legal basis for processing personal information is Consent provided via our ‘opt in’ consent form.

Personnel data processed and recorded is categorised under Legal Obligation.

How we use your data

The purpose for which personal information is processed may include any or all of the following (non-exhaustive) list:

  • Deliver services and meet legal responsibilities
  • Verify identity where required
  • Communication by post, email or telephone
  • Understanding needs and how they may be met
  • Maintain internal records
  • Process Financial transactions
  • Prevent and detect crime, fraud or corruption
  • Send information about events, relevant topical news, offers and changes in legislation

Who has access and why?

Data will be held and processed for the purpose of providing the service that we are engaged to do or where you have provided your information via our website or at an event.

Only those staff who have legitimate need to access data will be authorised to do so. We may also be required to share your data with trusted third parties. For example, if we have a problem with some software it may be necessary to provide the software supplier with specific data. However, we will only disclose the information that is required to resolve any issues and we have a contract in place that requires them to keep your information secure and not to be used for their own purposes. Examples of third parties include (not exhaustive):

  • Software Providers
  • Website hosts and developers
  • Electronic communication providers
  • Solicitors, Accountants
  • Couriers (Name and contact details) for delivery


How long we retain your personal data

To meet our legal data protection and privacy obligations, we only hold on to your information for as long as we need it for the purposes we acquired it for in the first place.

Where we have formal engagement, we will collect data and retain it for as long as required under the legislation or as detailed in the Terms of Engagement.

Where we don’t have a formal engagement and you have submitted your data via our website or other marketing channels, we will keep your data on our secure database, subject to the individual’s right to unsubscribe at any time. Please see Your Rights section below.


 2. Using our website and Social Media

 Information collection

We may collect information about the software on your computer (your browser version etc) and your IP address (your connection with the internet) in order to improve your interaction with our website. This may happen automatically without you being aware of it.

We may use cookies (small text files which we and other website operators store on your computer when you visit our website) to deliver a better and more personalised interaction. They enable us to recognise you when you return to the website, store information about past orders and preferences etc and improve the way your searches are processed. This helps us to better manage and develop our website, to provide you with a more enjoyable and customised service.

Cookies also enable us to generate statistics about the number of visitors we have and how they use the website and internet to improve the service we provide. You can set your browser to reject our cookies if you wish (you should consult your browser help section for details), but this may restrict your use of our and other websites. For more information about the cookies we collect, please see our cookies statement below.

Social Media

Any social media posts or comments you send to us (on our Facebook, Twitter or LinkedIn) pages will be shared under the terms of the relevant social media platform on which they were written and could be made public. Other people (not us) control these platforms. We are not responsible for this kind of sharing. We recommend that you review the terms and conditions and privacy policies of the social media platform that you are using.


3. Your Rights

Right of Access

You have the right, subject to a number of exceptions, to know what information we hold about you.

Right to rectification

You have the right to have any information we hold about you corrected if inaccurate or incomplete.

Right to Erasure

You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes of which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see Right to Object (below)
  • Our use of your information is contrary to law or our other legal obligations.


Right to Object

You have the right to object our processing of your personal data on the basis of legitimate interest or for direct marketing.

We will stop processing your data on the basis of legitimate interest unless there are compelling legitimate grounds for us to continue.

We will stop any processing of your data for direct marketing as soon as we receive an objection or if you choose to unsubscribe your details will be removed from the database.


Right to Restrict Processing

You have the right to restrict processing of your data in certain circumstances, such as when there is a question over the way we are using it.

Right to Data Portability

You have the right to obtain and reuse personal data for your own purposes, subject to our Terms of Engagement where a formal customer relationship exists.

Automatic Processing

We will not make any decision regarding you purely by automated means.

Withdrawing consent of using your information

Where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your information for the purpose(s) for which consent was given.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information foun to be incorrect.

Please contact us by emailing if you wish to exercise these rights.


4. Changes to our Privacy Policy

We keep this privacy statement under regular review and will place any updates on this page.

Paper copies of the privacy statement may also be obtained from:


Rachel Cakebread (DPO)

The Motor Control Warehouse

Unit 43

Mochdre Industrial Estate



SY16 4LE


This privacy policy was last updated on 16/05/18.


Contact information and further advice

Any questions or comments regarding this should be emails to


We do our best to ensure there would never be any cause to complain, and we seek to resolve any complaints about how we handle personal information directly.However, you have the right to lodge a complaint with the Information Commissioner’s Office whose contact details are as follows:


Information Commissioner’s Office

Wycliffe House

Water Lane





Website –



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.