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RETURNS POLICY

The Motor Control Warehouse warranty policy is shown under our ‘Terms and Conditions’ section of our website. 

The Motor Control Warehouse operates a ‘Return to Base’ warranty policy. 

Invertek Drives Ltd products have a warranty period of 24 months from date of manufacture.

All other products have a warranty period of 12 months unless prior agreement with MCW.

On any engineered system containing sub components, potentially faulty sub-components will be covered within the agreed warranty period (12 months from date of despatch to customer).  Any labour required and supplied by MCW to replace these components will be charged at an agreed rate.

The warranty status of any returned product is determined at the sole discretion of Motor Control Warehouse and/or their suppliers after inspection and testing of the product.

Returns Authorisation

Before any products are returned to MCW, you must contact us for a GRN (Goods Returns Number).

Required information:

- Product code
- Product serial number
- MCW order reference number
- Reason for return (please provide as much information as possible)
- Name of person & company returning the product
- Shipping address for returning the product
- Purchase order number

Once all of the above information is received, MCW will issue a GRN.

Returns & Replacements

A ‘return’ is described as a product that was incorrectly ordered by the customer.

Products being returned to MCW must be appropriately packaged so that the original product packaging is not subject to damage, i.e. product boxes must be in their original condition as supplied.  The cost of returning the product to MCW must be prepaid by the sender.

For each package being returned, please include the GRN number on the packing slip and on the outside of the package so it can be clearly identified.

Note:  Goods being returned without a GRN will not be accepted.

Returns are only accepted with the prior agreement of MCW.  A restocking/handling fee of 40% of the original net cost may be applied.  This will be at the discretion of MCW.

Returns will only be accepted provided the goods are received back in their original package and in an unused condition within 30 days of despatch.

Damaged or used goods cannot be refunded.

Any goods received by the customer in a damaged condition must be notified within 24 hours.

If a replacement of goods is required, the customer will not be reimbursed for the original shipping cost and will be charged for the shipping of the replacement product.

Refunds will be made to the payment method chosen at the time of the order being placed.

Warranty Repairs

A warranty repair applies to a product that fails under normal use conditions during the warranty period.  Warranty repairs are warranted for the remainder of the original warranty period.

If a product has been modified in any way or found to contain damage which is outside the conditions of use, the warranty will be deemed to be void.  This will be at the discretion of MCW or its suppliers.

Invertek Products

If an Invertek products fails within 12 months from the delivery date, MCW will provide a replacement product without charge.  MCW will pay the shipment cost of the replacement product.

If an Invertek product fails between 12 months and 24 months from the delivery date, if a replacement product is required to replace the failed product, a purchase order is required for this replacement product.  This new product will need to be paid for in full before being shipped to the customer.  MCW will pay the shipment cost of the replacement product.

Any other products

If any other product than Invertek fails within 6 months from the delivery date, MCW will provide a replacement product without charge.  MCW will pay the shipment cost of the replacement product.

If any other product fails between 6 months and 12months from the delivery date, if a replacement product is required to replace the failed product, a purchase order is required for this replacement product.  This new product will need to be paid for in full before being shipped to the customer.  MCW will pay the shipment cost of the replacement product.

Typically warranty repairs are diagnosed, repaired and returned to the customer within two to four weeks of receipt by MCW.  After repair, the product will be shipped back to the customer at the expense of MCW.

The customer will be responsible for paying the cost of returning the product to MCW.

Non-Warranty Repairs

A non-warranty repair applies to a product that fails outside of the product warranty.  Non-warranty repairs are warranted for a period of 6 months from the date of repair.

The customer will be responsible for paying the cost of returning the product to MCW.

If a replacement product is required to replace the returned product, a purchase order is required for this replacement product.  This new product will need to be paid for in full.

Once the failure has been diagnosed, a cost for repair will be communicated with the customer.  It is up to the customer if they want to proceed with the repair.  If the customer does want to proceed with the repair, they will be charged the repair cost and also the shipment costs.

No Fault Found

If a product is returned to MCW and after standard tests are performed, no problem is found with the unit, MCW will contact the person returning the product named on the GRN to discuss the return.  If after the discussion, no problem can be found with the product, MCW will return to the customer.  An evaluation fee will be charged by MCW.